| 29th
September 2005, Thursday |
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8.30-9.00 |
Registration and coffee |
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9.00-9.10 |
Welcome from the Chairman |
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Stephen
Bullas, Commercial Director, eCODE
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9.10-9.40 |
BPO issues in Central and Eastern
Europe |
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Dr. Tunde Gulyas,
Colling Ltd.
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9.40-10.40 |
Economic environment in Eastern Europe for SSCs and the
outsourcing business |
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Presentation of the investment
agencies of the region |
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10.40-11.10 |
Refreshment break |
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11.10-12.30 |
CEE vs. Asia: Panel discussion of
the regional investment agencies |
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Moderator:
Mark
Kobayashi-Hillary Commonwealth Business Council Technologies |
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12.30-13.30 |
Lunch |
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13.30-14.00 |
Learnings from Asia |
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Amitabh
Chaudhry, Chief Operating Officer, Progeon Ltd
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14.00-14.30 |
IT Offshoring to Poland |
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Pawel Zak, Impaq,
Poland
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14.30-15.00 |
Nearshoring: What to look for in Central&Eastern Europe? |
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Stephen
Bullas, Commercial Director, eCODE
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15.00-15.20 |
Coffee break |
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15.20-15:50 |
Alternatives among insourcing,
outsourcing and cosourcing in Central-Eastern Europe |
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Dr . Zsolt
Szelecki, CEE Director, Hewitt Associates
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15:50-17:30 |
Legal and contractual
considerations for Central-Easter Europe providers of offshore
outsourced service
Jana Krupoff, Sonnenschein LLP, Chicago
Orsolya Kovács, Nagy és Trócsányi Law Offices
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18.00-19.30 |
Cocktail reception |
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| 30th September 2005,
Friday |
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9.00-9.30 |
Welcome coffee |
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9.30-10.00 |
Key Success factors for Outsourcing
in Europe - Lessons from practical experiences. |
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Armand Angeli,
co-founder and Vice President, EOA France (European Outsourcing
Association) and Business Development Director, Grant Thornton
France
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Gabor
Arkosy, Delphi
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10.00-10.30 |
Special issues and emerging trends
in multinational and cross border outsourcing |
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Jana Krupoff, Sonnenschein LLP,
Chicago
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Orsolya Kovács, Nagy és Trócsányi
Law Offices |
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10.30-11.00 |
Coffee break |
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11.00-11.30 |
Call Center Service- Regional Business Model |
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Miklos
Horvath, Tele-Direct Call Center, Hungary
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11.30-12.00 |
BPO Issues in Central and Eastern
Europe |
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Dr. Tunde Gulyas,
CEO, Colling Ltd, Hungary and Slovakia
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12.00-13.30 |
Networking lunch |
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